To change the ownership of a Vodafone mobile number, both the current owner and new the owner must visit a Vodafone shop together and bring along both their physical valid photo IDs. It is also important to ensure that the M-PAISA balance has been cleared before requesting a change of ownership.
If the mobile number is linked to any social media, banking, or authentication apps, please ensure it is removed or disabled from those services prior to the ownership transfer. Vodafone will not be held liable for any issues or losses arising from the change of ownership.